Skip to main content

Demand Planning: Cleansing Sales History

Written by Judi Zietsman

Quick Summary: Accurate forecasts begin with accurate history. Before generating a statistical forecast, historical demand should be reviewed to ensure it reflects normal demand patterns rather than exceptional events. This helps improve forecast quality and reduces the need for unnecessary forecast adjustments later in the planning process.

Why cleanse sales history?

Historical demand forms the foundation of every statistical forecast.

If historical demand contains unusual events, data errors, or temporary demand spikes, the resulting forecast may not accurately represent future demand.

Preparing historical demand helps ensure the Computer Forecast is based on meaningful demand patterns before business knowledge is applied during forecast refinement.

The objective is not to shape the future forecast, but to improve the quality of the historical data used to generate it.


Viewing historical periods

Historical demand is organized into planning periods within the Planning table.

Each period can be expanded by clicking on it to display the individual history measures that contribute to the final demand history used for forecasting.

Expanding a period provides a more detailed view of how historical demand has been constructed, while collapsing it returns the table to a summarised view.

Together, these history measures combine to form the Final History used to generate the Computer Forecast.


Understanding history measures

History measures represent different types of historical demand information.

Some measures are populated automatically, while others allow planners to prepare historical demand before forecasting begins.

Each measure serves a specific purpose, helping planners distinguish between imported demand, exceptional events, business adjustments, and supporting information.

The Planning table displays the individual measures that contribute to historical demand, making it easier to see how Imported History, Outliers, Lost Sales, Promotions, Overrides, and applicable Reference Measures relate to one another.

Imported History

Imported History represents the original historical demand imported into Demand Planning.

It provides the baseline against which historical demand is reviewed and prepared and cannot be edited within Demand Planning.


Outliers

Outliers display the results of the outlier protection applied by the forecast engine.

Examples include:

  • Unexpected demand spikes

  • One-off purchases

  • Abnormal demand fluctuations

  • Exceptional events

This system-generated measure is provided for transparency and cannot be edited directly.


Lost Sales

Lost Sales compensate for demand that may not have been fulfilled due to stock unavailability.

The Lost Sales calculation automatically increases sales history to account for demand that may have occurred during periods without available stock. This helps prevent the historical demand used for forecasting from being understated solely because sales could not be fulfilled.

Lost Sales is a system-generated, informational measure and cannot be edited directly.


Editable history measures

Demand Planning provides editable history measures.

Each measure is designed for a specific purpose and affects historical demand differently.

Selecting the appropriate measure helps maintain a meaningful and explainable demand history.

Promotions

Promotions are used for temporary, non-repeating changes in historical demand, such as promotional activity.

Promotion values are additive, allowing demand to be increased or reduced without replacing the existing historical demand.

Typical examples include:

  • Promotional campaigns

  • Seasonal events

  • Temporary marketing activity


Overrides

Overrides replace the historical demand for a specific period.

When an Override is entered, it takes precedence over the other history measures for that period.

Overrides should generally be reserved for situations where historical demand needs to be explicitly defined.


Reference Measures

Reference Measures provide additional business context alongside historical demand without directly changing forecast calculations. Common examples include budgets, sales targets, financial values, volume, weight, and other supporting business measures.

Demand Planning supports up to 20 Reference Measures. Active Reference Measures appear as additional rows beneath the standard measures and are identified by a book icon.


Creating a Reference Measure

  1. Open the Reference Measures configuration in system settings.

  2. Create a new Reference Measure and enter a clear, descriptive label/name.

  3. Configure the measure as required:

    • Sequence: Determines the order in which the Reference Measure appears in the Planning table.

    • Active: Makes the Reference Measure available in Demand Planning.

    • Convertible: Allows applicable unit conversions to be used with the Reference Measure.

    • Editable: Allows values to be entered or pasted directly into the Planning table. When not selected, the measure remains available for analysis but cannot be changed.

    • Availability: Determines whether the Reference Measure is available for historical periods, forecast periods, or both.

  4. Select Update to save the configuration.

⚠️ Watchout: Demand Planning supports a maximum of 20 Reference Measures. If the Create option is unavailable, the maximum number of Reference Measures may already have been reached.


Working with Reference Measures

Editable Reference Measures can be updated directly in the Planning table. Read-only Reference Measures remain visible for analysis but cannot be changed.

Standard Measures and Reference Measures can also be displayed on the graph by selecting them from the graph options. Measures shown in gray are not currently displayed.


Inventory Information Pop-up

The Inventory Information pop-up provides inventory and order information for the current hierarchy selection.

Available information includes:

  • Stock on hand

  • Purchase orders

  • Sales orders

Select the information icon at the top of the Planning table to open the pop-up. The displayed metrics reflect the current view.


Final History

Final History represents the prepared historical demand after all applicable history measures have been considered.

It combines the relevant effects of:

  • Imported History

  • Outliers

  • Lost Sales

  • Promotions

  • Overrides

Final History is displayed in the year row and provides the historical demand used to generate the Computer Forecast.


Working with historical demand

Historical demand can be adjusted within editable measures in the Planning table. Values can be changed individually or across multiple selected cells using the Adjustment Panel.

The effect of the change depends on the selected measure:

  • Promotions: Increase or reduce the existing historical demand

  • Overrides: Replace the historical demand with the entered value

  • Editable Reference Measures: Store supporting planning information without directly changing forecast calculations

Editable cells contain a gray arrow. After a value is changed, the arrow becomes purple to indicate an unsaved change. Once the change is saved, the arrow returns to gray.

➜ For detailed instructions, read: How To: Adjust Values in Demand Planning


Adjusting historical demand at different hierarchy levels

Historical demand can be adjusted at different levels of the hierarchy.

For example, a change may be made at a category, location, customer group, or individual product level, depending on where the most reliable historical insight is available.

When historical demand is adjusted at a higher hierarchy level, Demand Planning distributes the change proportionally across the more detailed levels beneath it. The change remains visible as the hierarchy is navigated.

This allows broader historical corrections to be made without editing every underlying item individually.


How To: Adjust Values in Demand Planning


⚠️ Watchouts

  • Use the appropriate history measure: Promotions and Overrides affect historical demand differently. Select the measure that best reflects the reason for the change.

  • Prepare history before forecasting: Preparing historical demand helps ensure the Computer Forecast reflects meaningful demand patterns.

  • Overrides replace demand: Unlike Promotions, Overrides replace historical demand for the selected period rather than increasing or reducing it.

  • Reference Measures are limited: Demand Planning supports a maximum of 20 Reference Measures. If the Create option is unavailable, the maximum may already have been reached.


💡 Tips

  • Expand historical periods: Expanding a planning period makes it easier to understand how individual history measures contribute to the Final History.

  • Use Reference Measures as supporting information: Budgets, targets, and other business metrics provide valuable planning context without directly influencing forecast calculations.

  • Prepare history where insight is strongest: Historical demand can be reviewed at any level within the hierarchy, allowing planners to work efficiently while Demand Planning automatically distributes higher-level changes throughout the hierarchy.


Forget about these 👇 😞 😐 😃 Have your say here!

Did this answer your question?